Citibank Decides to Open a Call Center in Mumbai, India

question 20

Multiple Choice

Citibank decides to open a call center in Mumbai, India because a detailed analysis of the country-specific advantages suggests that India is the optimal place for responding to customers' calls.Citibank is exploiting ________ by running a call center in India.

• A)value configuration synergies
• B)location economies
• C)geographic arbitrage
• D)value offshoring

---

Definitions:

SAT

A standardized test widely used for college admissions in the United States, assessing reading, writing, and mathematical skills.

Future Behavior

Predicted actions or conduct of an individual or group based on current or past behavior patterns, often used in psychological assessments.

Events

Occurrences or happenings, especially those of significance, that can be observed or participated in.

Accurately Describe

To represent or convey something in a manner that is precise, correct, and free from error or distortion.