The Japanese Approach to Quality Is Total Quality Management (TQM)

question 60

Multiple Choice

The Japanese approach to quality is total quality management (TQM) , which stresses which of the following principles?

• A)employee involvement, commitment to international standards, and customer satisfaction
• B)customer satisfaction, continuous improvements, and warranties
• C)customer satisfaction, employee involvement, and continuous improvements
• D)employee involvement, continuous improvements, and commitment to international quality standards

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Definitions:

Exploratory Technique

Methods or approaches used in initial research efforts to understand data, identify patterns, or formulate hypotheses, without having predetermined outcomes.

Confirmatory Technique

A method or procedure used to confirm the validity of an hypothesis or finding, often applied in the context of scientific research.

Model Building

The process of defining, testing, and revising models that aim to describe and predict patterns or relationships in data.

Repeated-Measures Analysis

A statistical technique used to analyze data collected from the same subjects under different conditions or over different time points.