The Informational Roles That Managers Perform Include Monitor, Disseminator, and Spokesperson

question 91

True/False

The informational roles that managers perform include monitor, disseminator, and spokesperson.

Appreciate the significance of customer service and follow-up in building customer satisfaction and relationship.

Distinguish between business and personal friendships within the context of sales.

Identify the core principles of professional selling and their impact on customer relations.

Understand the role of trust and mutual respect in developing long-term business relationships.

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Definitions:

Average Costs

The total costs (fixed and variable) divided by the number of units produced, reflecting the average cost per unit.

Manufacturing Overhead

Any production expenses beyond the cost of direct materials and labor, which include charges like equipment wear and tear, as well as overhead costs such as utility bills and property rental fees.

Produced Units

The quantity of finished goods a company has manufactured during a specific time period.

Maintenance Cost

Expenses incurred to keep property, plant, and equipment in operating condition, ensuring they can perform their intended functions.