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The specific results expected from departments, work groups, and individuals are the _____ goals.
Quality Inspection
The process of examining and testing products or services to ensure they meet the specified standards or criteria.
Customer Complaints
Customer Complaints are feedback or grievances expressed by customers regarding dissatisfaction with a product or service, important for quality control and improvement.
On-Time Delivery
The measure of a supply chain or vendor's ability to deliver goods or services to customers as scheduled.
Strategic Performance Measurement System (SPMS)
A framework that combines financial and non-financial performance indicators to evaluate an organization's success in achieving strategic goals.
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