Scenario - Jaimie Hall

question 103

Multiple Choice

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC) . The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT:

• A) education and communication.
• B) participation in designing the system.
• C) negotiation.
• D) coercion.
• E) all of these can be used.

---

Definitions:

Reframing

A psychological technique involving changing the context or viewpoint of a situation to see it in a positive or different light.

Detriangulation

The process of removing a third party from a conflict between two other parties to directly address and resolve the issue.

Deinstitutionalization

The policy of moving people with mental or physical disabilities from large institutional settings into community-based care.

Mental Disorders

Conditions characterized by alterations in thinking, mood, or behavior associated with distress and/or impaired functioning.