Which Approach to Change Implementation Should Be Used When a Crisis

question 85

Multiple Choice

Which approach to change implementation should be used when a crisis exists?

• A) Education
• B) Participation
• C) Coercion
• D) Top management support
• E) None of these

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Definitions:

Law of Contingent Reinforcement

This law states that the effectiveness of a reward or punishment in influencing future behavior is contingent upon the behavior being directly linked to the reward or punishment.

Desired Behaviour

The specific actions or reactions that are sought after in a particular context, often influenced by goals or expectations.

Enhancement Value

The additional value created through measures that improve the quality, performance, or perception of a product, service, or experience.

Shaping

Positive reinforcement of successive approximations to the desired behaviour.