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When Employees Enjoy Their Work and Actively Contribute to Their

question 36

Essay

When employees enjoy their work and actively contribute to their organization's goals they are said to be engaged. Write a short essay in which you describe the three elements that create employee engagement, and name several practical ways managers can implement these elements in today's workplace.


Definitions:

Internal and External Customers

Refers to the individuals or entities within (internal) and outside (external) an organization that receive and are affected by its services or products.

Kaoru Ishikawa

A prominent Japanese organizational theorist and quality management innovator best known for developing the Ishikawa or fishbone diagram as a tool for quality control and problem-solving.

Customer

An individual or entity that purchases goods or services from a business.

Armand V. Feigenbaum

A quality control expert and developer of the Total Quality Control concept, advocating for systems thinking in quality management.

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