In the Process of Implementing the Balanced Scorecard Approach at His

question 129

Multiple Choice

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

• A) Customers
• B) Learning and growth
• C) Financials
• D) External business processes
• E) Internal business processes

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Definitions:

Genetically Predisposed

The inherent susceptibility or tendency to develop certain conditions or traits based on one's genetic makeup.

Socially Prohibited

Behaviors or actions that are deemed unacceptable or taboo by societal standards or norms.

Disease-producing

Capable of causing or generating a disease; pathogenic.

Depolarization

Depolarization is a change in the electrical charge of a neuron's membrane, leading to a less negative inner membrane potential and often initiating an action potential, which enables the transmission of neural signals.