Managers Are Increasingly Recognizing the Need to Measure Intangible Aspects

question 30

True/False

Managers are increasingly recognizing the need to measure intangible aspects of performance such as customer service.

---

Definitions:

Washington, D.C.

The capital city of the United States, known for housing the federal government's three branches and various national monuments.

Labor Day

A public holiday celebrated in various countries to honor the labor movement and the contributions of laborers to the development and achievements of the country.

Men's Department

A section in a store dedicated to clothing, accessories, and items specifically designed for men.

Macy's

An American department store chain known for its wide range of consumer goods, including clothing, appliances, and home decor.