Organizations Can Lock in Customers by Making It Difficult or Expensive

question 33

Short Answer

Organizations can lock in customers by making it difficult or expensive for customers to switch to another product. This is called establishing ________.

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Definitions:

Mortality Rates

A measure of the number of deaths in a particular population, scaled to the size of that population, per unit of time.

Hispanic Americans

Citizens or residents of the United States who are of Hispanic or Latino origin, representing a diverse range of cultures and backgrounds.

European Americans

Individuals in the United States who have European ancestry.

Smoking

The act of inhaling and exhaling the smoke of burning tobacco or other substances, often associated with various health risks.