Companies That Make It Difficult or Expensive for Customers to Change

question 104

Short Answer

Companies that make it difficult or expensive for customers to change to another product are increasing ________ for potential competitors.

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Definitions:

Gas Law

Mathematical relationships that describe the behavior of gases, relating pressure, volume, temperature, and amount of gas.

Sodium Azide

A chemical compound with the formula NaN3, used as a preservative in labs and as a propellant in airbag inflators.

Airbags

Safety devices in vehicles designed to inflate rapidly during a collision to prevent injuries to passengers.

Combined Gas Law

A gas law that combines Charles's law, Boyle's law, and Gay-Lussac's law, describing the relationship among the pressure, volume, and temperature of a fixed amount of gas.