A Hotel That Is Experiencing a Slow Period Could Use

question 58

Multiple Choice

A hotel that is experiencing a slow period could use a(n) ________ to market promotions to its best customers.

• A) flyer campaign
• B) general ledger program
• C) Twitter account
• D) Facebook page
• E) integrated CRM application

---

Definitions:

Inflexible

Lacking the ability to adapt or change to new situations or demands; rigid in thinking or action.

Socially Maladaptive

Behaviors that are counterproductive to an individual’s social functioning or adaptation to their social environment.

Dissociation

A cognitive function leading to a disconnection in an individual's thinking, recollection, and self-awareness.

Detachment

The emotional state of being indifferent or disengaged from thoughts, feelings, or connections to others.