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Software vendors often bundle large bunches of fixes for low-priority problems into groups called
Theory of Constraints
A management philosophy focusing on identifying and relieving bottlenecks in processes to improve performance.
External Failure Cost
Costs incurred when a product fails to meet quality standards after it is delivered to the customer, including returns, repairs, and lost reputation.
Prevention Cost
Costs incurred to prevent defects in products or services, including costs for quality training and process control.
Internal Failure Cost
Costs associated with defects found before the delivery of a product to the customer, including waste, rework, and scrap.
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