Examlex
Which of the following is NOT included in the encoding process?
Knowledge
Knowing something gained through experience and/or training.
Experiential Learning
A learning process through which individuals gain knowledge by actively engaging in experiences.
CRM System
Customer Relationship Management system; a technology for managing a company's relationships and interactions with current and potential customers.
Post-sales Service
Support provided to a customer after the purchase of a product or service, aimed at ensuring satisfaction and loyalty.
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