Jacob Is a Server in a Fancy Restaurant

question 94

Multiple Choice

Jacob is a server in a fancy restaurant. He takes orders without writing anything down. Which memory process does he use first?

• A) selective attention
• B) generalization
• C) encoding
• D) retrieval

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Definitions:

Training

The process of enhancing the skills, knowledge, and competencies of employees through various educational methods and programs.

Compensating

Offering something, typically money, to make up for loss, suffering, or injury, or to balance out a perceived deficiency in a business transaction.

Evaluating

The process of making judgments about the value, performance, or quality of a product, service, or outcome.

Personal Selling Process

The series of steps salespeople follow when selling a product or service, including prospecting, approaching, presenting, handling objections, closing, and follow-up.