A Team Leader Wants Kristin, a Customer-Service Representative, to Keep

question 4

Multiple Choice

A team leader wants Kristin, a customer-service representative, to keep up her fine record of resolving customer complaints. The team leader should compliment Kristin

• A) at the end of every workday.
• B) every so often when she resolves a tough problem.
• C) even when she is unable to resolve a tough problem.
• D) each Monday through Thursday, but not on Friday.

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