A Concern About Customer Service in the Information Technology Era

question 11

Multiple Choice

A concern about customer service in the information technology era is that the service

• A) is so rapid it is difficult to follow.
• B) has decreased in quality because it is so complex.
• C) requires too much human interaction.
• D) is only good at high technology firms.

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Definitions:

Work In Process

A category of inventory for items that are currently being manufactured but are not yet complete.

Finished Goods Inventory

Refers to the stock of completed products that are ready to be sold but have not yet been sold.

Merchandising Firm

A business entity that purchases goods in their completed form and sells them to customers without further processing or manufacturing.

Raw Materials Inventory

Raw materials inventory represents the cost of materials that are in stock but have not yet been processed into finished goods.