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Describe how information technology, including E-commerce, had negative consequences for managers.
Preceding Year
The year that immediately comes before the current year in a chronological sequence.
Unusual Item
An uncommon or rare financial transaction or event that is reported separately in financial statements due to its significance.
Current Operations
Activities directly related to the day-to-day running of a business, including sales, production, and administrative tasks that influence the company's current profitability.
Industry Averages
Statistical measures that represent the average performance or benchmark for companies in a particular industry, often used for comparison and analysis.
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