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Organization B Is Attempting to Foster Proactive Change Within the Organization

question 65

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Organization B is attempting to foster proactive change within the organization. In order to do so, it is implementing some new programs to train employees to be more in tune with customer needs, allowing the employees to find the right solution to issues and problems without having to revisit the same issues again and again. Organization B is also implementing systems that will hopefully help its processes and services to constantly improve. Which of the following best captures what Organization B is implementing?


Definitions:

Business Risks

The exposure a company or organization faces from factors that may affect its ability to achieve its objectives or financial goals.

Financial Risks

The risk of experiencing financial loss from an investment or entrepreneurial activity.

Financial Leverage

The use of borrowed funds to increase the potential return of an investment, which also increases the risk of loss.

Sensitivity of EPS

The degree to which a company's earnings per share (EPS) is affected by fluctuations in its operating income.

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