Organization B Is Attempting to Foster Proactive Change Within the Organization

question 65

Multiple Choice

Organization B is attempting to foster proactive change within the organization. In order to do so, it is implementing some new programs to train employees to be more in tune with customer needs, allowing the employees to find the right solution to issues and problems without having to revisit the same issues again and again. Organization B is also implementing systems that will hopefully help its processes and services to constantly improve. Which of the following best captures what Organization B is implementing?

• A) Six Sigma
• B) continuous improvement
• C) reengineering
• D) total quality management

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Definitions:

Congestive Heart Failure

A condition where the heart's function as a pump is inadequate to meet the body's needs, leading to symptoms like shortness of breath and swelling.

Health Organization

An entity such as an agency or institution that works to promote, maintain, or restore health through the prevention and treatment of disease or illness.

Early Diagnosis

The process of identifying a disease or condition at an early stage, increasing the chances for successful treatment.

Office Policy

A set of guidelines and rules established by a business or organization to regulate and guide activities and behaviors in the workplace.