An Owner of a Mall-Based Retail Shop Chain Has Asked

question 60

Multiple Choice

An owner of a mall-based retail shop chain has asked front-line sales associates to attend a twice-yearly all-day meeting where they share ideas about possible new products, innovations, and ideas about improving work flow. Which of the following is the owner most likely attempting to implement?

• A) job involvement
• B) job enrichment
• C) brainstorming
• D) a culture audit

---

Definitions:

Overhead Controllable Variance

The difference between the actual overhead incurred and the overhead that should have been incurred, based on controllable factors.

Budgeted Overhead

The estimated cost of all indirect production expenses for a specific period as part of the budgeting process.

Standard Hours Allowed

The amount of time that should be spent to produce a certain amount of goods or services, according to predetermined standards.

Overhead Volume Variance

A measure used in cost accounting to determine the difference between the allocated overhead costs and the actual overhead costs incurred.