Jay Is a Polite, Helpful, Conscientious Employee Who Often Helps

question 82

Multiple Choice

Jay is a polite, helpful, conscientious employee who often helps his fellow auto sales representatives make sales and is popular with customers due to his customer service orientation. Based on his performance appraisal, which is focused on sales, Jay is being fired because he has not sold enough cars this month. Which of the following problems is at the root of his poor performance appraisal?

• A) criterion contamination
• B) lack of reliability
• C) criterion deficiency
• D) lack of relevance

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Definitions:

Uncertain

A state or condition of having incomplete knowledge or information, often leading to indecision or variability in outcomes.

Testing Criteria

The standards or requirements established to evaluate the performance, quality, or compatibility of a product or system.

Decision Making

The mental process of choosing an option from several possible actions.

Decision Solution

The outcome or resolution arrived at after considering various options or strategies to address a problem or challenge.