Jay Is a Polite, Helpful, Conscientious Employee Who Often Helps

question 82

Multiple Choice

Jay is a polite, helpful, conscientious employee who often helps his fellow auto sales representatives make sales and is popular with customers due to his customer service orientation. Based on his performance appraisal, which is focused on sales, Jay is being fired because he has not sold enough cars this month. Which of the following problems is at the root of his poor performance appraisal?

• A) criterion contamination
• B) lack of reliability
• C) criterion deficiency
• D) lack of relevance

---

Definitions:

Family Environment

The social and emotional setting in which a person grows up or lives, which includes family dynamics, relationships, and cultural practices.

Personality Change

Alterations in an individual's characteristic patterns of thought, emotion, and behavior, which may occur due to various factors.

Extroverted

describes individuals who are outgoing, sociable, and energized by interactions with other people, as opposed to being introspective.

Heritability for Divorce

Refers to the extent to which genetic factors contribute to the likelihood of divorce, suggesting that the propensity for divorce may be inherited to some degree from one's parents.