A Recent Survey by the American Society for Training and Development

question 39

Multiple Choice

A recent survey by the American Society for Training and Development identified all of the following as necessary actions for successful implementation of high-performance work systems EXCEPT which one?

• A) making a compelling case for the change linked to the company's strategy
• B) allocating sufficient resources and support for the change
• C) relying upon a narrow chain of communication with the managers who are responsible for implementation
• D) establishing methods for measuring the results of change

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Definitions:

Performance Measures

Quantitative indicators used to assess how well an organization or individual is achieving its goals and objectives.

Gross Cost

The total cost incurred before deducting any discounts, allowances, or rebates.

Operating Assets

Assets that are used for the day-to-day functioning of a business, excluding investment and non-operational assets.

Return On Investment

A performance measure used to evaluate the efficiency or profitability of an investment, calculated by dividing the profit from an investment by the cost of the investment.