Racial Profiling and Customer Abuse and Mistreatment

question 9

Multiple Choice

Racial profiling and customer abuse and mistreatment

• A) partly result from poor management practices and lack of supervision.
• B) are practices that all organizations avoid in order to attract customers.
• C) will not result in negative publicity against organizations due to media bias.
• D) are unfounded accusations from people who are part of activist organizations.

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Definitions:

Sensory

Relating to sensation or the physical senses; transmitted or perceived by the senses.

Short-Term

Short-term usually describes a limited period or duration, often referring to memory, where it indicates the capacity to hold small amounts of information in an active, readily available state for a brief period of time.

Long-Term

Relating to, covering, or extending over a long period of time.

Value-Added

The enhancement a company gives its product or service before offering the product to customers, increasing its value.