Identify and State the Historical Significance of the Following

question 9

Short Answer

Identify and state the historical significance of the following:
-panic of 1857

Recognize the role of sales quotas and their objectives in evaluating sales performance.

Appreciate the behavioral attributes that contribute to salesperson effectiveness.

Understand how customer satisfaction metrics are integrated into sales performance evaluations.

Acknowledge the unconventional rewards for outstanding sales performance and their motivational impact.

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Definitions:

Exit-Voice-Loyalty-Neglect

A framework describing the options employees may pursue in expressing dissatisfaction with their organization, including leaving, speaking up, remaining loyal, or reducing effort.

Job Dissatisfaction

a negative feeling about one's job that arises due to various factors such as inadequate pay, poor working conditions, or mismatch with career goals.

Affective Commitment

The emotional attachment, identification, and involvement an employee has with their organization and its goals.

Organizational Citizenship Behaviors

Employee behaviors that contribute to the overall effectiveness of an organization, going beyond the required duties.