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On the Eve of Japan's Attack on Pearl Harbor,a Large

question 58

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On the eve of Japan's attack on Pearl Harbor,a large majority of Americans


Definitions:

RATER

A framework for evaluating service quality based on five dimensions: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.

Service-Quality Dimension

Various aspects through which the quality of service can be assessed, including tangibility, reliability, responsiveness, assurance, and empathy.

Empathy

The ability to understand and share the feelings of another, essential for effective communication and relationship-building.

Product Quality

The standard of a product as measured against similar products; it encompasses attributes such as durability, reliability, and performance.

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