You Are Engaged in a Conversation with a Patient

question 25

Multiple Choice

You are engaged in a conversation with a patient. Stating in your own words what you think she means after she has spoken is called

• A) acknowledging.
• B) showing empathy.
• C) reflecting.
• D) paraphrasing.

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Definitions:

Goodwill

An intangible asset that represents the value of a company's brand name, customer base, customer relations, employee relations, and any patents or proprietary technology.

SWOT Analysis

A strategic planning tool used to identify and understand the Strengths, Weaknesses, Opportunities, and Threats related to business competition or project planning.

External Environment

The external context in which an organization operates, including socioeconomic, legal, technological, and competitive factors.

Internal Competence

The skills, knowledge, and capabilities that exist within an organization, critical for achieving competitive advantage and strategic goals.