At the Beginning of Her Interview with Dr

question 12

Multiple Choice

At the beginning of her interview with Dr. Crown's office manager, Carla asked about the benefits, sick day policy, and holidays. What impression did Carla most likely give the manager?

• A) She is a practical person who wants information to make an informed decision about the job.
• B) She is more interested in herself than the needs of Dr. Crown and his patients.
• C) She is a considerate person who doesn't want to waste the office manager's time interviewing if the conditions don't meet her needs.
• D) She demonstrated good communication skills by asking direct questions.

---

Definitions:

Situational Factors

External influences that affect an individual's decision-making process or behavior in a specific context.

Employee Performance

The extent to which an employee's work outputs and actions align with the goals and expectations of their employer.

Required Competencies

The specific skills, knowledge, and abilities needed to perform a job effectively.

MARS Model

A framework in organizational behavior that identifies four critical factors determining employee performance: Motivation, Ability, Role perceptions, and Situational factors.