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Customer Relationship Management
A strategy for managing an organization's interactions with current and future customers, using data analysis about customers' history to improve business relationships.
Process Value Analysis
An analytical technique used to identify and eliminate unnecessary steps in a process or system, aiming to improve efficiency and reduce costs.
Value Chain Analysis
A method for analyzing a company's activities to improve its competitive position by identifying and optimizing the value-generating elements.
Workflow
The series of industrial, administrative, or different procedures a workpiece goes through from its beginning to its end.
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