What Is a Help Desk? What Are the Top Two

question 9

Essay

What is a help desk? What are the top two valued skills help desk personnel should have?

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Definitions:

Impulse Control

The ability to resist or delay an immediate desire or impulse in order to achieve a longer-term goal.

Stifles the Imagination

Refers to actions or conditions that suppress or limit creative thinking and the ability to generate novel ideas or solutions.

Appearance-reality Distinction

The ability to distinguish between how things appear and how they really are.

Piaget

A Swiss psychologist renowned for his theory of cognitive development that describes how children construct a mental model of the world.