A Patient with Burn Injuries Has Had Good Coping Skills

question 9

Multiple Choice

A patient with burn injuries has had good coping skills for several weeks. Today, a new nurse is poorly organized and does not follow the patient's usual schedule. By mid-afternoon, the patient is angry and loudly complains to the nurse manager. Which is the nurse manager's best response?

• A) Explain the reasons for the disorganization, and take over the patient's care for the rest of the shift.
• B) Acknowledge and validate the patient's distress and ask, "What would you like to have happen?"
• C) Apologize and explain that the patient will have to accept the situation for the rest of the shift.
• D) Ask the patient to control the anger and explain that allowances must be made for new staff members.

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