A Patient with Burn Injuries Has Had Good Coping Skills

question 9

Multiple Choice

A patient with burn injuries has had good coping skills for several weeks. Today, a new nurse is poorly organized and does not follow the patient's usual schedule. By mid-afternoon, the patient is angry and loudly complains to the nurse manager. Which is the nurse manager's best response?

• A) Explain the reasons for the disorganization, and take over the patient's care for the rest of the shift.
• B) Acknowledge and validate the patient's distress and ask, "What would you like to have happen?"
• C) Apologize and explain that the patient will have to accept the situation for the rest of the shift.
• D) Ask the patient to control the anger and explain that allowances must be made for new staff members.

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Definitions:

Iron Cage

A term used by Max Weber to describe the increased rationalization inherent in social life, particularly in Western capitalist societies.

Michel Foucault

A French philosopher and social theorist known for his analysis of power, discourse, and the social construction of knowledge.

Semiotics

is the study of signs and symbols and their use or interpretation in communication.

Structural Linguistics

A branch of linguistics focusing on the systematic structures of languages rather than the meanings of words or their historical development.