A Customer Relationship Management System Is ________

question 65

Multiple Choice

A customer relationship management system is ________.

• A) a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service
• B) a web application that allows businesses to manage customer suggestions and complaints in a structured fashion
• C) a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
• D) a suite of software applications that integrates existing systems by providing layers of software that connect applications together

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Definitions:

Mental Processes

Internal cognitive operations that include thinking, perceiving, problem-solving, and information processing.

Cultural Circumstances

The social, economic, historical, and cultural context or conditions in which individuals or groups live and interact.

Immigrant Paradox

The phenomenon that immigrants often perform better on various health and cognitive measures than native-born residents despite facing socioeconomic disadvantages.

Medical Model

A framework in psychiatry and clinical psychology that considers mental disorders as akin to physical diseases, focusing on biological factors and treatments.