Which of the Following Sentences Is True About Customer Relationship

question 61

Multiple Choice

Which of the following sentences is true about customer relationship management system (CRM) ?

• A) CRM is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.
• B) CRM systems vary in the degree of functionality they provide.
• C) CRM incorporates accounting, manufacturing, inventory, and human resources applications.
• D) CRM systems are not for every organization.

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Definitions:

Increased Arousal

Involves heightened physiological and psychological activity, which can include faster heart rate, enhanced alertness, and a state of readiness to respond.

Anxiety-Related Disorder

A category of mental health disorders characterized by significant and persistent fear, worry, or anxiety that interferes with daily activities.

Inheriting

The act of receiving genes, traits, or properties from ancestors through the genetic information passed from parents to offspring.