Which of the Following Is True of Social CRM

question 66

Multiple Choice

Which of the following is true of Social CRM?

• A) Relationships between vendors and buyers are predefined.
• B) Customers control their relationships with the company.
• C) Organizations offer very few customer touch points.
• D) Service-oriented architecture has impeded Social CRM.

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Definitions:

Parallel Processing

The ability of the brain to simultaneously process incoming stimuli of differing quality, a fundamental aspect of neural operations in human cognition.

Visual Disabilities

A range of conditions that impair one's ability to see, ranging from partial vision loss to total blindness.

Stroke Victims

Individuals who have experienced a stroke, a medical condition caused by interruption in the blood supply to part of the brain, leading to potential brain damage.

Young-Helmholtz Theory

A theory of color vision proposing that the eye contains three types of receptors sensitive to red, green, and blue, which can produce the perception of all colors through their combined activity.