With Social CRM,business Control the Messages,offers,and Support That Customers Receive

question 35

True/False

With Social CRM,business control the messages,offers,and support that customers receive based on the value of the customer.

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Definitions:

Back-Channel Market

A market where goods and services are traded through secondary, often unofficial, routes or channels.

Joint Venture

A business agreement in which two or more parties agree to pool their resources for the purpose of accomplishing a specific task or project, sharing both the risks and rewards.

Direct Importing

The process by which a business buys products directly from a foreign country to bring into its home market, bypassing any middlemen.

Indirect Exporting

A method of exporting goods through intermediaries, rather than directly from the producer to the foreign buyer, often involving export agents or trading companies.