Which of the Following Would NOT Contribute to Organizational Effectiveness

question 105

Multiple Choice

Which of the following would NOT contribute to organizational effectiveness?

• A) excellent quality assurance procedures
• B) quality employee retention programs
• C) superior customer relations processes
• D) high prices for all goods and services

Recognize the consequences of setting unrealistic consumer expectations.

Identify the types of social influence on consumer decisions.

Develop strategies to manage customer expectations and enhance satisfaction postpurchase.

Differentiate between impulse buying and habitual decision making.

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Definitions:

Motor Cortex

A region in the cerebral cortex, located just behind the frontal lobes, that processes information about voluntary movement.

Cerebral Cortex

The outer layer of the brain involved in various higher brain functions such as sensation, voluntary muscle movement, thought, reasoning, and memory.

Voluntary Muscle Movement

Muscle movements that are under conscious control, involving skeletal muscles and used in performing deliberate actions.

Aphasia

A disorder characterized by the loss of the ability to understand or express speech, caused by brain damage.