Emotional ________ Occurs When Employees Are Expected to Express Feelings

question 21

Multiple Choice

Emotional ________ occurs when employees are expected to express feelings that are at odds with how they are actually feeling.

• A) targeting
• B) dissonance
• C) fluctuation
• D) role playing

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Definitions:

Manufacturing Overhead Cost

The indirect costs associated with manufacturing, including expenses related to the operation of the factory like utilities and rent.

Conversion Cost

Direct labor cost plus manufacturing overhead cost.

Equivalent Unit

A measure used in cost accounting to express the amount of work done on a product in terms of fully completed units.

Weighted-Average Method

A process costing method that calculates unit costs by combining costs and outputs from the current and prior periods.