An Otherwise Cheerful Employee Has Just Been Berated by a Customer

question 124

Multiple Choice

An otherwise cheerful employee has just been berated by a customer. This will MOST likely affect the employee's ________.

• A) values
• B) ethics
• C) emotions
• D) attitudes

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Definitions:

Nurse Practice Act

Legislation specific to each state or territory that defines the scope of nursing practice, requirements for licensure, and nursing responsibilities.

Optimal Levels

The most favorable or desired measure of performance or results, ensuring the highest degree of efficiency, effectiveness, or well-being.

Mutual Goals

Objectives agreed upon by all parties involved, aiming for a common outcome or benefit.

Outcomes

The results or consequences of a particular process, action, or situation.