After Employees Are Allowed to Interact with Customers or Clients

question 66

Multiple Choice

After employees are allowed to interact with customers or clients, and made responsible for managing these relationships and satisfying customers, which of the following core job dimensions would NOT increase?

• A) task identity
• B) skill variety
• C) autonomy
• D) feedback

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Definitions:

Social Networks

Structures made up of individuals or organizations that are connected by one or more types of interdependencies, such as friendships, kinships, common interests, financial exchanges, or beliefs.

Job Satisfaction

Job satisfaction is the level of contentment employees feel regarding their jobs, including aspects like work environment, pay, and job duties.

Bureaucratic

Relating to a system of government in which most of the important decisions are made by state officials rather than by elected representatives.

Direct Supervision

The oversight of activities or individuals through immediate, on-site guidance and direction by a supervisor or manager.