A Manager Wants to Use Only Objective Measures to Appraise

question 78

Multiple Choice

A manager wants to use only objective measures to appraise his employees. What measure should he NOT use?

• A) the quality of customer service an employee gives
• B) the number of days the employee arrived on time
• C) the amount of sales the employee makes per month
• D) the quantity of products the employee produces

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Definitions:

Educated Consumers

Consumers who are well-informed about products, services, and market practices, enabling them to make discerning purchasing decisions.

Marketing Strategies

Comprehensive plans formulated by organizations to reach and persuade potential customers to purchase their products or services.

Consumer Confidence

A measure of how optimistic or pessimistic consumers are regarding their expected financial situation, an indicator of the overall state of the economy.

Purchasing Power

The ability of an individual or group to buy goods and services, often related to their income and the price level of goods.