Carly, a District Manager of a Chain Restaurant, Has Been

question 150

Multiple Choice

Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her store did not meet last month's sales quota. While going over this month's sales numbers, which look equally bad, Mary, one of her lead waitresses, calls in sick. Carly immediately begins yelling at her and telling her that she must come in whether or not she is sick. Mary tries to protest, but is unable to because she is crying. What important function of communication is Carly MOST LIKELY ignoring?

• A) controlling and coordinating group activities
• B) providing knowledge
• C) motivating organizational members
• D) expressing feelings and emotions

---

Definitions:

Muscle Twitching

Involuntary, small muscle contractions in the body that can be seen or felt under the skin.

Antisocial Personality Disorder

Antisocial Personality Disorder is a mental condition characterized by a long-term pattern of manipulating, exploiting, or violating the rights of others.

Psychotherapy

A therapeutic treatment involving psychological techniques, used to assist individuals in overcoming difficulties or achieving personal growth.

Treatment Plan

A structured outline developed by healthcare professionals describing the course of therapy or medical intervention designed to address a patient's condition.