Standardization Is the Development of Programmed Responses, Performance Standards, Written

question 31

True/False

Standardization is the development of programmed responses, performance standards, written rules, and standard operating procedures (SOPs) that specify how employees and functions should respond to recurring problems or opportunities.

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Definitions:

External Control

The belief that one's life outcomes are predominantly influenced by external forces or circumstances beyond one's personal control.

Job Demands-Resources Model

A psychological theory positing that employee well-being is determined by the balance between job demands (physical, social, or organizational aspects requiring sustained effort) and resources (aspects that help achieve work goals, reduce demands, or stimulate personal growth).

Engagement

The level of commitment and involvement an individual demonstrates towards their work or a cause.

Burnout

A state of physical, emotional, and mental exhaustion caused by prolonged stress and overwork.