An Organization Decided It Wanted Its Members Always to Be

question 148

Multiple Choice

An organization decided it wanted its members always to be looking for ways to make the organization better through efficiency or product improvement. Employees attended a meeting where the TQM strategy was explained. When the strategy was evaluated within a month, it was determined to be ineffective. Which of the following is LEAST LIKELY a reason for the poor evaluation?

• A) It was too drastic of a change.
• B) The managers did not empower the employees.
• C) The strategy can take much longer than one month to be effective.
• D) The employees were not behind the change.

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Definitions:

Purchasing Intentions

The likelihood or propensity of consumers to buy a product or service in the near future.

Attitudes of Others

The perceptions, beliefs, or feelings held by individuals apart from oneself, which can influence interpersonal interactions and dynamics.

Perceived Risk

The potential that a consumer sees in a purchase decision that could lead to a loss or negative outcome, influencing their buying behavior.

Purchase Satisfaction

The level of contentment of a customer with the experience and outcomes of buying a product or service.