________ Involves the Fundamental Rethinking and Radical Redesign of Business

question 11

Multiple Choice

________ involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.

• A) Rightsizing
• B) Reengineering
• C) Employee empowerment
• D) Total quality management

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Definitions:

Quality Defects

Imperfections or flaws in a product or service that deviate from specified standards and can negatively affect customer satisfaction.

Efficiency

The ability to accomplish a task or goal using the least amount of resources or time, often measured in terms of output per unit of input.

Competitive Strategy

Refers to a long-term plan formulated by a company to gain a competitive advantage over its rivals in the industry.

Organization Structure

The arrangement of departments, roles, and responsibilities within a company, defining how activities are directed to achieve goals.