The Third and One-Half Step in the Grievance Procedure

question 21

Multiple Choice

The third and one-half step in the grievance procedure:

• A) encourages supervisors to resolve grievances at the lower level.
• B) gives an arbitrator two separate chances to hear the grievance.
• C) discourages the union from filing grievances.
• D) all of these
• E) none of these

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Definitions:

Environmental Stimuli

External events or circumstances that can affect an organism's behavior or physiological responses.

Mental Associations

Mental associations are connections made between different ideas, feelings, or memories in the mind.

Observable Behavior

Actions or reactions of an individual that can be directly seen and measured, as opposed to thoughts or feelings that are internal.

Cognitive Theory

A theory of psychology that emphasizes internal states, such as motivation, problem solving, decision-making, and thinking.