These Are Acts That Have No Impact on Others

question 9

Multiple Choice

These are acts that have no impact on others.

• A) Evil or forbidden acts
• B) Undesirable acts
• C) Neutral acts
• D) Desirable acts

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Definitions:

Cause-and-Effect Diagram

A visual tool for identifying and organizing the potential causes of a problem in order to identify its root causes, also known as a fishbone or Ishikawa diagram.

Service Quality

The degree to which a service meets the customer's expectations, often evaluated based on factors like responsiveness, reliability, and professionalism.

Cause and Effect Diagram

Also known as a fishbone diagram, it is a tool used to systematically list and analyze the potential causes of a specific problem or effect.

Pareto Chart

A bar graph that represents the frequency or impact of problems or causes in a process, helping to identify the most significant factors.