According to Manager's Shoptalk in Chapter 4, What Does the Gesture

question 41

Multiple Choice

According to Manager's Shoptalk in Chapter 4, what does the gesture of scratching one's head usually mean in Russia?

• A) "You're crazy."
• B) "I am listening carefully."
• C) "I want to get to know you better."
• D) "I'm confused or skeptical."
• E) "No."

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Definitions:

ISO 9000

A set of international standards for quality management and quality assurance designed to help companies ensure they meet customer and other stakeholder needs.

North American Free Trade Act (NAFTA)

An agreement among the United States, Canada, and Mexico designed to remove tariff barriers between the three countries.

Average Wages

The median salary earned by workers in a specific job, industry, or geographical area, calculated by dividing the total wages by the number of wage earners.

Mexico-U.S. Border

The international boundary between Mexico and the United States, spanning approximately 1,954 miles and affecting immigration, trade, and security issues.