According to Manager's Shoptalk in Chapter 4, One of the Most

question 148

Multiple Choice

According to Manager's Shoptalk in Chapter 4, one of the most universal gestures is:

• A) arm up, shaking back and forth (waving).
• B) scratching your chin (thinking).
• C) a smile (happiness or politeness).
• D) closing your eyes (boredom).
• E) a pat on the back (congratulations).

---

Definitions:

Flexible Benefits Plans

Employee benefit programs that allow workers to choose from a variety of benefits to create a package that best suits their needs.

Diversity

The inclusion of individuals with a variety of characteristics, such as different ethnicities, genders, ages, abilities, and backgrounds, in a group or organization.

Defined Benefit Program

A retirement plan where employee benefits are calculated based on a formula considering factors like salary history and duration of employment.

Income Level

The amount of monetary compensation received by an individual or household from various sources, often used as an indicator of economic status or standard of living.